Find Your Balance

Live your BEST LIFE

Do you seem put together on the outside but you don’t feel that way inside?

Congratulations on taking the first step

Do you ever find yourself feeling like you are…

stressed or anxious?

thinking negatively about yourself? 

trying to please other people even at the expense of your own needs?

finding it difficult to balance work and life, or family and fun?

successful and hardworking, but you want more from your life?

experiencing stress in relationships?

trying to discover who you really are, or your direction in life? 

trying to balance different cultures? 

having difficulty with changes in your life?

repeating patterns from a childhood with a narcissistic parent?

stuck on perfectionism? 

often helping others and would like someone to help you?

Who tends to work with me?

Young Adults (20s through 40s)

in high stress or high-powered careers

wanting to get better control of anxiety

at times burdened by people-pleasing

sometimes adjusting, or just exploring

Specialties

I work with motivated and ambitious people on a journey of discovery and self-improvement.

We can work together to understand your story and assist you in obtaining greater self-knowledge, growth, and potential.

Confidence​

Do you want to decrease anxiety, let go of unrealistic perfectionism, and increase confidence? 

Relationships​

Do you want to discover past patterns and learn from them in order to have healthier relationships with others?

Work & Life​

Do you want to face challenges and get through transitions?

Identity​

Do you want to work through cultural differences and celebrate your own unique identity?

About me

My name is Dr. Suzanna Mila Chen.

I am a Board-Certified M.D. psychiatrist and I run a private boutique practice in NYC. 

My specialties are psychodynamic and CBT psychotherapy. Through a holistic approach I also incorporate lifestyle changes. I can also provide medication management to supplement psychotherapy only IF and WHEN it is appropriate or medically necessary. 

I take a warm and collaborative approach to help you live a happier and more fulfilling life.

Psychiatrists in NYC
Therapists in New York City

Press Features

Feel free to click on the titles to see the full articles.

If you are a reporter and need expert mental health information feel free to contact me at my email dr@suzannachenmd.com

Practice philosophy

You deserve someone who listens, who doesn’t push you to take medications if they aren’t medically necessary, who recognizes when therapy by itself is appropriate over medications, who looks to increase wellness and not just diagnose and reduce sickness, who takes on a whole person approach and looks at multiple factors such as diet and exercise in addition to others, who prefers to avoid or reduce the long-term use of medications that can be addictive and thus possibly harmful to your health.

Collaboration & Customization

to your individual needs

Openness & Acceptance

to your individual story

Creativity & Uniqueness

in your therapy

Wellness & Lifestyle

in your treatment

Contact Form

If you don't make a choice, I will assume I can reply to your email. By emailing or using this form you consent to the use of email as a form of communication.
This form should NOT be used for emergent or urgent issues. If you have an emergency please call 911 or go to your nearest emergency room. This form is not HIPAA compliant and use of it is at your own risk, thus please do not include medical information that you want protected. By using it you consent to this. Alternatively you can contact my email Dr@SuzannaChenMD.com directly, which is through a HIPAA compliant GSuite. Though with any email there is no way to guarantee absolute protection, since your emails could be read from your computer.
Contact does NOT establish a physician-patient relationship.
Please read the full Disclaimer by clicking the link at the bottom of the page.

Teletherapy

For those located in New York State

Available For your convenience and Safety

See FAQ and Contact for Further information

Office Locations

Please note: Due to the pandemic at this time I am currently doing Telehealth only. Through this modality I can see you wherever you may be located in New York City

As part of my belief in providing comfortable, stigma-free services I choose to hold my sessions at the stylish Alma offices.

Waiting area includes complimentary tea and meditation pods.

The check-in is on an iPad in the waiting area for your convenience.

Telepsychiatry / Teletherapy

Available by video (on computer or phone)

for those located in New York State.

Bringing treatment conveniently to you wherever you may be.

Manhattan Office

515 Madison Ave, 21st floor New York, NY 10022

Brooklyn Office 

397 Bridge St, Brooklyn, NY 11201

*All office images owned and made by Alma https://helloalma.com/

 

FAQ

Most frequent questions and answers

You deserve the best psychiatrist or the best therapist for you and your needs. I believe a good fit is extremely important when it comes to choosing the right mental health wellness advisor for YOU. To help with that choice I provide a complimentary 15 minute phone pre-screen consultation prior to booking an appointment, for the both of us to see if this is a good fit for your individual needs. If it seems like a good fit, after the phone call we can decide to set up a full consultation appointment at which time we can again see if this is truly a good fit. Besides the consultation phone call, the consultation visits are also used to determine whether this is a good fit. Although I would love to work with you, given that your wellbeing is of the utmost importance to me I will recommend the best treatment fit for you (whether it is with me or even with a different psychiatrist or therapist). 

Services are personalized to your individual needs.

Phone calls, texts and emails go directly to me, thus improving response time. This also makes it more convenient for you to be able to change appointments and discuss other administrative matters.

I keep the total amount of clients that I see limited in order to make sure that each one of my clients receives the support and attention they require. 

Choosing not to use insurance in-network allows for a concierge experience not dictated or restricted by insurance companies. 

Yes!

*** Please note that at this time during this COVID pandemic, I am temporarily doing telehealth visits only ***  

Because of this I am not prescribing any controlled medications, although I can still prescribe other medications if needed and appropriate.

(although I would really hope that given the pandemic they would reimburse everyone, given that during regular times not all insurances reimburse for telehealth I would recommend checking with your specific insurance if you are planning on submitting for out of network reimbursements). Also, please check what modifier codes (-95 or -GT) and what place of service indications (11 or 02) the insurance requires. 

Also, during non-COVID times I still offer it as an option.

It is billed at the same rate as regular sessions. 

 

The initial consultation session ranges between 45 to 90 minutes depending on the complexities of the issues and your availability. This consultation can be done either in one 90 minute appointment or two 45 minute appointments, depending on your and my availability. Though in some cases additional sessions may be necessary. 

The initial full consultation session will include exploration of your concerns, your history, your questions and any goals that you may have. You don’t have to have any specific goals in order to start since that can be part of our exploration together. Follow-up sessions are usually 45-60 minutes. 

Before the first consultation appointment can be confirmed you will be required to fill out the consultation paperwork, sign the practice policies, and return all of these to me at least 72 hours before the appointment. 

Like with most private practice’s, I am an out-of-network provider. I do not accept insurance or work with insurance companies directly, but I can provide you with an itemized receipt/superbill that may allow you to get reimbursement from your insurance company if you submit it to the insurance (completely optional for you). Please note that insurance requires a diagnosis for the superbill.

Payment is due in full at the time of visit. I can’t guarantee any reimbursement by your insurance company. You are still responsible for paying the appointment fee, whether you get reimbursed or not. 

For your convenience you can consider using an app such as Better Claims or Reimbursify or submitting directly through the insurance company. I have no relationship with these apps and thus do not guarantee their quality. 

Self-pay may seem to have more upfront cost. However, please note that there may not be much difference between self-pay vs insurance-pay due to the need to meet the deductible in some insurance plans. Many clients with out of network benefits may receive between 60% – 80% of the cost of their sessions, after the deductible is met.  Prior to your appointment, you can inquire with your insurance company to find out about your out-of-network coverage, co-pay obligations, deductibles, or any pre-authorizations that may be needed. You can find out your out of network benefits by calling the number on the back of your insurance card. You can also consider using Headway’s free benefit lookup tool for your convenience.

There are benefits of seeing an out-of-network provider, including customization of treatment without the influence of insurance companies. You can read about more benefits in the article on 6 reasons to see an out-of-network therapist.

Please note that insurances usually do not reimburse for fees outside of appointment times; including no show fees, late or cancellation fees, paperwork fees, refill fees and possibly other fees.

Check your coverage carefully and ask your insurance:

  • What are my mental health benefits?

Do I have out-of-network benefits for mental health services? If not, how can I obtain out- of-network benefits?

  • What is the coverage amount per therapy session? Per medication management session?

What is the percentage that is reimbursed for the zip code of the office? 

  • How many therapy sessions does my plan cover?

Does my plan have a maximum out-of-network annual limit?

  • How much does my insurance pay for an out-of-network provider?

  • Is approval or prior-authorization required from my primary care physician?

What’s the best way to send the invoice/superbill? If by mail, what’s the best address to send the invoice? If by internet, whats the website/URL? 

You can use this Reimbursement Worksheet for convenience. 

Payments can be made by cash, check, HSA/FSA card, or credit card on a session basis. A credit card authorization on file is required.

The full fee is due at the time of service. 

Contact me to inquire and discuss fees and I would be more than happy to. Email dr@suzannachenmd.com

Initial 45-90 minute consultation evaluation (may be divided into two appointments for your convenience)

Subsequent 45-60 minute appointments

If your insurance has out-of-network benefits your out of pocket costs could be much lower. 

As mentioned above, many clients with out of network benefits may receive reimbursement from insurance between 60% – 80% of the cost of their sessions (Ask your insurance for the percent reimbursed). 

Services between appointments that are longer than 15 minutes are also billed at the regular rate. This includes paperwork requests. 

Payment is due in full before, or at the time of service. 

I value and respect your time and hope for the same in return. I keep a 48 hour cancellation policy and reserve the right to charge a full session’s fee for missed appointments or late cancellations without adequate notice.

Out of respect for clients that may come for sessions after yours, if you are late we can still have the session but it will have to be shortened and we still have to end on time. Since that time is reserved for you, I reserve the right to charge a full session’s fee for shortened sessions due to late arrivals. 

I am an MD who was trained in both psychotherapy and medication management. During residency I was trained in individual therapy, family therapy, group therapy, and couples therapy. Thus I can do therapy treatment only, or I can do combined therapy and medication treatment. I can also do family therapy sessions in addition to individual therapy if that will be beneficial for your individual case. I can administer all of these services as one clinician. Some clients may find that this makes it more convenient and reduces the need for referrals and multiple appointments with different providers. It can also be beneficial to have a doctor who knows you as a whole person and can tailor your treatment to YOU.

In certain circumstances I may collaborate with existing psychotherapists if I have your permission and I know that therapist, thus ensuring the highest quality of collaborative care for you. We can discuss this during your free consultation phone call.