Good Faith Estimate Disclaimer

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total
    expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

Disclaimer (framework from http://drkkolmes.com/2010/02/01/updated-private-practice-social-media-policy/)

The users of this Website acknowledge and accept full responsibility for the use of the information found on this site, as well as any Websites linked to or from it. It is important to note that no representations are made regarding the completeness or suitability of the content for any specific purpose. The content of this Website is not intended for the diagnosis or treatment of any medical or psychological conditions. It is essential to understand that using this Website should not be considered a replacement for seeking medical or psychological care from a qualified professional. The Website owner holds no responsibility or liability for any claims, losses, or damages resulting from the use of information on this site. Mention of specific products or services does not imply a recommendation unless explicitly stated. Prior to making any changes to your healthcare regimen, it is advisable to consult with your healthcare provider.

Please be aware that a doctor-patient relationship can only be established after a mutual agreement is reached following an in-person or telehealth consultation appointment or appointments.

While every effort is made to provide accurate information on suzannachenmd.com, it’s important to recognize that the field of medicine is continually evolving, and different healthcare professionals may have varying opinions and practices. Feedback, suggestions, updates, or corrections to errors are always welcome. It is strongly advised to research, verify, and consult with professionals regarding any information you encounter on the internet.

Terms of Use Agreement

Medical Disclaimer

If you believe you are experiencing a medical or psychiatric emergency, please contact your healthcare provider, visit the nearest emergency room, or call 911 immediately. This Website should not be used for urgent medical needs, as electronic communication or communication through this Website is not suitable for immediate, critical medical situations. This Website is not intended to address medical emergencies.

Social Media Disclaimer

By engaging with any Suzanna Chen, Suzanna Chen MD, @doctorsuzanna, or other associated social media platforms, you agree to the following terms:

Suzanna Chen and her aliases maintain public social media pages for sharing content, videos, and comments. These platforms may include, but are not limited to, Facebook, Instagram, LinkedIn, Twitter, YouTube, blogs, multimedia, or other user-generated content. By accessing, viewing, or contributing content to any Suzanna Chen or alias social media site, you unconditionally accept these terms of use. If you disagree with these terms, please refrain from viewing or posting any content on any Suzanna Chen social media site. Your use of Suzanna Chen’s social media sites signifies your agreement with these terms and holds the same weight as a physical signature on an agreement.

As a guest contributor on any Suzanna Chen social media site, you agree not to:

  1. -Use these sites to transmit urgent or emergent information, as they are not continuously monitored and may not provide an immediate response. Furthermore, we cannot verify whether you are a current patient/client or a guest through social media.

  2. -Use these sites for treatment purposes, as they are not designed for this and are not continuously monitored. We also cannot verify whether you are a current patient/client or a guest through social media.

  3. -Use these sites to contact Suzanna Chen between sessions, as this is not their intended purpose, and they are not constantly monitored. Additionally, we cannot verify whether you are a current patient/client or a guest through social media.

  4. -Violate any HIPAA, local, state, federal, and international laws and regulations, including copyright and intellectual property rights laws, with respect to any content you send or receive through this Policy.

  5. -Transmit any material (e.g., through uploading, posting, email) that is unlawful, malicious, obscene, threatening, intimidating, or that disparages patients, employees, suppliers, or contributes to harassment or bullying. This includes offensive posts intended to harm someone’s reputation or posts that could create a hostile work environment based on characteristics protected by law or company policy.

  6. -Impersonate any person or entity or misrepresent your affiliation with someone or some entity.

  7. -Transmit material (e.g., through uploading, posting, email) that you do not have the legal right to make available, whether due to law or contractual or fiduciary relationships.

  8. -Transmit material (e.g., through uploading, posting, email) that infringes on the patent, trademark, trade secret, copyright, or other proprietary rights of any party.

  9. -Transmit unsolicited or unauthorized advertising (including non-Suzanna Chen services or products) or use any logos for promotional purposes, spam, chain letters, or pyramid schemes.

  10. -Transmit material (e.g., through uploading, posting, email) that contains software viruses, worms, disabling code, or other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of computer software, hardware, or telecommunications equipment.

  11. -Collect or attempt to collect personal data about third parties without their knowledge or consent, or share confidential pricing information about any party.


This “Terms of Use Agreement” (referred to as the “Agreement”) is a mutual agreement between Dr. Suzanna Chen (referred to as the “Author”) and you, the user of this web blog/Website, recognized as “suzannachenmd.com” (herein after referred to as the “Website”). Your access to, use of, and browsing of this Website are all provided under the specific terms and conditions outlined within this Agreement. By choosing to access, use, or browse the Website, you are expressing your acceptance of these terms and conditions.

This agreement includes disclaimers and other provisions that limit the Author’s liability toward you. We kindly request that you carefully read and consider these terms and conditions in their entirety. Using, accessing, or browsing the site implies your acceptance of these terms and conditions. If you do not consent to each and every term and condition presented here, we respectfully ask that you promptly exit the site and refrain from further use, access, or browsing.

By entering the Website, you acknowledge and consent to having read and comprehended these terms and conditions. You understand that the provisions, disclosures, and disclaimers contained herein are just and reasonable. Furthermore, your agreement to abide by these terms and conditions is a voluntary act and is not the consequence of any fraud, coercion, or undue influence exerted upon you by any individual or entity.

Medical Advice Disclaimer

The Author offers the Website and the information contained therein for informational purposes only. The Author does not provide medical advice on the website, and the information should not be interpreted or relied upon as such. Accessing, using, or browsing the Website and sharing personal or medical information with the Author does not establish a physician-patient relationship between you and the Author. The Website is not intended to create such a relationship, replace the services of a licensed, trained physician or health professional, or substitute for medical advice from a physician or trained health professional licensed in your state. Any health or medical decisions should not be based entirely or even partially on the information presented on the Website.

Financial, Legal, and Other Advice Disclaimer

The Website does not offer financial, investment, legal, or other professional advice, and it does not establish any professional relationship between you and the Author. You should not make any financial, investment, legal, and/or any other decisions based on the information provided on the website.

Information Disclaimer

Opinions expressed on the Website do not necessarily represent the views of the Author’s employer(s). The website is created by the Author individually and is not edited by the Author’s employer(s). Any opinions expressed on the Website are rendered based on specific facts, conditions, and assumptions and should not be used for any other purpose, including legal proceedings. The information on the Website may change without notice and is not guaranteed to be complete, accurate, current, or up-to-date. The Author is under no obligation to update the information on the Website, but reserves the right to make changes at any time without notice.

Comment Policy

Comments on individual posts are welcome but are subject to moderation before being published. Comments may be deleted by the Author at any time and for any reason.

COMMENTING GUIDELINES
This Website is open to the public, so please exercise care when composing your comments and avoid disclosing information you wish to remain private. By uploading or sharing any information with the Author in the form of user-generated comments or otherwise, you provide the Author with an unrestricted, enduring right to distribute, display, publish, reproduce, reuse, and copy the content contained therein.

You bear responsibility for the content you post. Impersonation of others on the website is not allowed. Content that is obscene, defamatory, threatening, fraudulent, invasive of another person’s privacy rights, or otherwise unlawful is prohibited. Additionally, posting content that infringes upon the intellectual property rights of individuals or entities is not permitted. Do not share content that contains computer viruses or any other code intended to disrupt, damage, or impede the operation of computer software or hardware.

Upon submitting or posting content on the Website, you grant the Author and any entity significantly under the Author’s control the authority to remove any content or comment that, in the Author’s sole discretion, does not adhere to the terms and conditions outlined in this Agreement or is otherwise deemed objectionable. You also provide the Author and any such affiliated entity the right to alter, adapt, and edit any content as necessary.

Third-Party Links and Advertisements Disclaimer

The Website may contain links to third-party websites for your convenience. These links are provided as a service and do not imply endorsement or sponsorship by the Author. The Author is not responsible for the content of third-party websites or their privacy practices. If you choose to access third-party websites, you do so at your own risk, subject to the terms of use for those sites.

Disclaimer of All Warranties

The information on the Website is provided “AS IS” and “AS AVAILABLE” without any warranties, either express or implied. The Author does not warrant the title, non-infringement, merchantability, or fitness for a particular purpose of the information. The Author does not guarantee that the information is complete, accurate, timely, or error-free. The Author does not assume any liability for damages, losses, or injuries resulting from the use of the Website or its information.

Indemnification

You agree to indemnify and hold the Author harmless from any claims, demands, or legal actions made by third parties due to your content posted on the Website, violations of the law through the Website, or actions taken through the Website.

Invalidity

If any provision of this Agreement is deemed invalid or unenforceable in any jurisdiction, it shall be ineffective in that jurisdiction without affecting the remaining provisions’ enforceability.

Governing Law, Consent to Jurisdiction, and Limitation on Claims

This Agreement and your use of the Website are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of laws principles. You agree to submit to the jurisdiction of courts in the State of New York. Any claims or causes of action arising from this Agreement and the Website must be filed within one year after the claim or cause of action arises.

Entire Agreement

This Agreement represents the entire understanding between you and the Author regarding the use of the Website and its information.

Modification

The Author reserves the right to modify the terms and conditions of this Agreement at any time without notice. Modified terms and conditions supersede the previous version and become effective upon publication on the Website.

Waiver

The Author’s failure to enforce any provision of this Agreement does not constitute a waiver of that provision.

The Site and the Information Disclaimer

The Website and the information contained therein are provided for educational purposes only and do not intend to offer medical advice. By accessing the Website, you acknowledge that there is no physician-patient relationship between you and the Author. The Website is not a substitute for professional medical advice from a licensed physician in your state and should not be relied upon as such.


Data Privacy

  1. General Data Handling and Limitations. Concerning your utilization of the Website and the submission of personally identifiable and other data and information to SuzannaChenMD.com, you explicitly consent to the collection and handling of such data and information in accordance with our Privacy Policy. You are responsible for adhering to all pertinent data protection and privacy laws concerning your interaction with the Website and the provision of personal data to SuzannaChenMD.com. It is essential that you have properly informed and obtained all requisite permissions, authorizations, or consents from individuals whose data is included, allowing SuzannaChenMD.com to legally access their personal data and process it outside their country of residence. Please be aware that email communications are generally unencrypted, and there is no guaranteed security for data transmitted over the internet. SuzannaChenMD.com bears no responsibility for any interception, disruption of communications over the internet, or any alterations or loss of your content. SuzannaChenMD.com may manage and store your content within the United States or any other country in which SuzannaChenMD.com or its affiliates maintain facilities. By utilizing the Website, you grant your consent to this data processing and storage.

  2. European Union Data Privacy. Under this Agreement, the terms “personal data,” “processing,” and “data subject” carry the same definitions as provided in the European Union General Data Protection Regulation 2016/679 (“GDPR”).


Social Media Policy for My Private Practice

Should you have any questions regarding the contents of this document, I encourage you to raise them during our meetings. As new technology evolves and the internet landscape changes, there may be instances when updates to this policy are necessary.

By accessing ANY of my website or social media accounts, you acknowledge and consent to having read and comprehended these disclaimers. Your voluntary agreement to adhere to these terms is duly noted. Kindly remember that the information provided on my social media accounts is intended solely for informational purposes. It does not, nor is it intended to, replace psychotherapy, psychological advice, or medical guidance. Your use, access, and/or browsing of any social media accounts do not establish a doctor-patient relationship. It is crucial that you do not rely on the content within any of my social media accounts, and I strongly recommend consulting a licensed mental health provider or physician in your state. As my website and social media accounts are open to the public, please refrain from including any information in comments or messages that you wish to keep confidential. If you believe you are experiencing a medical or psychiatric emergency, please dial 911 or visit your nearest emergency room.

Friending:
I do not knowingly accept friend or contact requests from current or former clients on any personal social networking site, such as Instagram, Facebook, LinkedIn, and others. If you have questions concerning this, please feel free to address them when we meet, and we can engage in a more detailed discussion. This approach is different from my public business social networking sites, where I do not personally vet requests and individuals can choose to follow me without my direct knowledge or endorsement.

Fanning:
I maintain a Facebook Page for my professional practice to allow individuals to share my blog posts and practice updates with other Facebook users. All or some of2 the information shared on this page is accessible on my website. You are welcome to visit my Facebook Page, read, or share the articles posted there, bearing in mind that this may result in diminished confidentiality since this page is public. It should be possible to subscribe to the page via RSS without becoming a Fan, and without creating a visible, public link to my Page. Please feel free to utilize this option if you prefer.

Following:
I publish a blog on my website and post psychology news on Twitter. I do not anticipate that you, as a client, will necessarily want to follow my blog or Twitter feed, or any other public business social media site. However, if you use an easily recognizable name on Twitter or any other social media site, and I happen to notice that you’ve followed me there, we may briefly discuss it and its potential impact on our therapeutic relationship. Your privacy is my primary concern. If you share this concern, there are more private ways to follow me, such as using an RSS feed or a locked Twitter list. Please use your discretion in deciding whether to follow me. Note that I will not follow you back. I make an effort to only follow other health professionals and do not knowingly follow current or former clients on blogs or Twitter.

I also post on my public business Instagram page. I use this page to share general information and to contribute to the reduction of mental health stigma. Once again, please be aware that it is public, and all comments are public as well, so confidentiality cannot be guaranteed. By following and posting, you do so at your own discretion. Note that I will not follow you back. I make an effort not to knowingly follow current or former clients on Instagram. If this inadvertently occurs, please alert me immediately, as I may already be following individuals who could become clients in the future, and some Instagram page owners may be challenging to identify by name.

If there is any content from your online life that you wish to share with me, please do not hesitate to bring it to our sessions. We can view and explore them together during our therapeutic hour.

Interacting:
Please avoid using messaging features on social networking sites like Instagram, Twitter, Facebook, LinkedIn, etc., to contact me. These sites are not secure, and I may not read these messages promptly. Do not engage with me through public online means, such as Wall postings, @replies, DMs, or other methods, if we have an established client-therapist relationship. Interactions in this manner may jeopardize your confidentiality and potentially lead to these exchanges becoming part of your legal medical record, necessitating documentation and archiving in your file. If you need to get in touch between sessions, the most effective means of communication is by phone. Direct email at dr@suzannachenmd.com is the next best option for quick administrative matters, such as changing appointment times. Please refer to the email section below for additional information on email interactions.

Business Review Sites:
You may come across my psychology practice on platforms like Yelp, Healthgrades, Yahoo Local, Bing, or other business listing websites. Some of these sites offer forums where users can rate providers and contribute reviews. Many of these platforms automatically add business listings, regardless of whether the business has added itself to the site. If you happen to find my listing on any of these sites, please understand that it is not a request for a testimonial, rating, or endorsement from you as my client. I strongly urge you to regard your own privacy with the same level of seriousness as I take my commitment to maintaining your confidentiality.

You should also be aware that if you use these sites to indirectly communicate with me about your feelings concerning our work, there is a significant chance that I may never see it. If we are collaborating, I hope that you will share your thoughts and reactions to our work directly during our therapy sessions. This can be an integral part of therapy, even if we ultimately decide that we are not the best fit. None of this is meant to prevent you from sharing that you are in therapy with me, wherever and with whomever you wish.

General Communication 

Email communication, messaging or phone calls should not be used to establish a clinician-patient relationship. An agreed upon treatment relationship by both parties (including Dr. Suzanna Chen) and a face-to-face or telehealth after the consultation phone call and after the consultation appointments are required. You may always call the clinician for any issues or questions.

To ensure privacy, the main forms of communication utilized in the practice are HIPAA-compliant: 

  1. Logging into account on luminello.com -the electronic medical record (EMR) and sending an email message

(An email invite is sent to set up an account on luminello.com , see link for account setup FAQ’s  https://support.luminello.com/category/483-account-setup  )

An alternative is calling the practice phone with a mobile device or landline.

For emergencies that cannot wait you should call 911 or proceed to your nearest emergency room. 

Email Policy

In our modern society, email has become a common and frequently used mode of communication for many people. Although convenient, there are some inherent risks when using email to communicate.
These include:
• Most popular email services are not encrypted. This means that whenever unencrypted emails are exchanged, a third party may be able to access your information and read it since it is transmitted over the Internet. Email communication carries risk to confidentiality and security of email contents.
• Emails can be stored, copied and forwarded to unintended recipients.
• Email addresses can be mistyped so information can be sent to unintended parties.
• Anyone with access to your account can read your emails.

Suzanna Chen cannot guarantee but will use reasonable means to maintain security and confidentiality of emails sent and received. Dr. Suzanna Chen is not liable for improper disclosure of confidential information that is not caused by her intentional misconduct.

Other limitations with using email to communicate include:
• Communicating by email is never appropriate for crisis or emergency situations. Suzanna Chen cannot guarantee that emails will be read and responded to quickly enough for such situations.
• Information that is clinically sensitive or complex are best discussed over the phone or in a session as there may be other aspects of communication that are undetectable in email (ie. nonverbal communication).

Electronic Messaging and Texts
For the reasons mentioned above, the practice currently limits communication via traditional email and texting, which are limited to the following: 

  • Prescription refill requests 
  • Appointment requests 
  • Scheduling issues

However, if you email or text with sensitive information or regarding sensitive information you are giving Dr. Suzanna Chen permission to respond with sensitive information. Please also note that if you do not respond to more secure communication modalities like luminello messaging within two business days, you are consenting to Dr. Suzanna Chen attempting contact through other means and possibly email or texts. 

General safe practices  

Traditional email clients (ex. google, yahoo, hotmail etc.) are not HIPAA-compliant.  Third parties may gain access to personal information when the server is compromised.    

Electronic messaging should never be used for: 

  • Emergency situations 
  • If you are experiencing any desire to harm yourself or others 
  • If you are experiencing a severe medication reaction 
  • If you need an immediate response 
  • Clinical information (including but not limited to: significant life events, changes in mood, medication side effects) 

The above situations should always be discussed over the phone or in person. For emergencies you should call 911 or proceed to your nearest emergency room. Please call Suzanna Chen to inform her of the name of the ER/hospital and what happened. With your consent/permission, she is available to speak to the hospital providers.

What are your obligations? 

  • You should only use email communication for the purposes stated above. 
  • You should advise Dr. Chen in writing if you decide that you would prefer not to continue communicating via email. 

What steps can you take to protect your privacy?

  • Do not use your work computer to communicate with Dr. Chen as your employer has a right to inspect emails sent through the company’s system.  
  • In addition, your employer may have access to your email when your phone is owned by your employer or if your personal device has work email installed.  
  • Do not use a shared email account to transmit messages. 
  • Log out of your email account if you will be away from your computer. 
  • Carefully check the address before hitting “send” to ensure that you are sending your message to the intended receiver. 
  • Avoid writing or reading emails on a mobile device in a public place. 
  • Avoid accessing email on a public Wi-Fi hotspot. 
  • Make certain that your email is signed with your first and last name and include your telephone number and date of birth to avoid possible mix up with patients with same or similar name

Email use:

Only one email address should be used when communicating with the clinician.

Email should only be used for non-sensitive and non-urgent issues.
The following situations are appropriate for email correspondence:

-Appointment scheduling

-Sending completed forms or homework assigned by your
clinician

Do not use:

The following situations are not appropriate for email correspondence:

-Urgent problems or issues

-Clinical questions

-Medical or personal information you would rather keep confidential

-Any attachments that are not related to homework assigned to you by your clinician or related to appointment scheduling

Do not send your Social Security Number, credit card information, or other financial information in an email.

Do not share the clinician’s email address with others. This includes case managers, other agencies, family members and friends.  This email address is only intended for your use.

Privacy, security and confidentiality:

Although the clinician has taken steps to ensure your privacy, the clinician cannot and does not guarantee the privacy, security or confidentiality of any email messages.  There is potential that email can be intercepted, altered, forwarded and/or read by others. The clinician (Suzanna Chen) is not responsible for email messages that are lost due to technical failure. If any of this is a concern to you, you should not communicate with the clinician via email.

Other potential risks of using email include, but are not limited to, the following:

– Email can be sent to and/or received by unintended recipients

– Email communication can be misinterpreted

– Emails can be used to introduce viruses into computer systems

– There is the potential for breach of confidentiality

Creating an email:

In the “subject” line of the email please include the general topic of your email (e.g., appointment, forms, applications, homework.)
Do not include personal information (name, date of birth) in the subject line.

Email communications should be brief. If the email becomes too lengthy or complicated, you should call and schedule an office visit. Please note that if the time needed to respond is too long, or is more than 15 minutes then Dr. Suzanna Chen reserves the right to schedule an appointment instead of responding or charging a fee for the response. 

Received Messages:

Emails will only be read during this practices business hours, not after-hours or on days off/days when the practice is closed/holidays/vacations. If your clinician is out of office for an extended period of time, you will receive an auto-reply email message stating this.  If the clinician does not reply within two business days, it is the patient’s responsibility to follow up by calling the clinician. Once you receive an email from your clinician, please respond within two business days. If you are using email to schedule an appointment and you don’t respond to your clinician’s email within two business days, that appointment will no longer be available.

Compliance:

This is an agreement to use email communication between you and your current clinician. If that clinician is no longer involved in your care, this agreement is no longer valid. You must discuss the option of a new agreement with your new clinician.

The privilege of email communication between patient and clinician can be terminated if these guidelines are not met. The patient or clinician can revoke this consent at any time.