Midtown East

Manhattan

Vision

For mental health to be given the importance it deserves and to celebrate humanity. 

For clients to live their best life and to tap into their potential.

To create a space where clients feel physically and emotionally comfortable and relaxed. 

Midtown East Manhattan NYC . Office Images by Alma https://helloalma.com/

Try it

It is never too late to explore and reflect.

Even if you already feel pretty balanced, you can still use this space for regular and honest reflection to keep it that way

Underneath the routine and the seemingly ordinary is an extraordinary and interesting story. 

Start to see yourself as you’ve never seen yourself before. 

Therapy

I usually use psychodynamic psychotherapy, which is a talk therapy that is exploratory in nature and looks to find patterns we all use in our lives but that can get in the way of our values and goals. I incorporate some cognitive behavioral therapy (CBT) when the client can benefit from it. I can also do cognitive processing therapy (CPT), family therapy and couples counseling.

Lifestyle Changes

These are great to improve mental and physical health. These can include working together on setting up a mindfulness practice, or meditation. Work on improving physical activity, whether it is exercise, walking or other activities such as dance. Improvement in sleep schedules and diet. Getting more fun, social or cultural activities into the schedule. 

Medication

If medication is found to be needed we can look at the options thoroughly. These could range from things like supplements to antidepressants. My priority is the long term health and well being of my clients, thus I carefully weigh the options and usually try to avoid medications that might not serve the client well in the long term. 

FAQ

Most frequent questions and answers

I believe a good fit is extremely important when it comes to choosing the right mental health wellness advisor for YOU. To help with that choice I provide a complimentary 15 minute phone consultation prior to booking an appointment, for the both of us to see if this is a good fit for your individual needs. If it seems like a good fit, after the phone call we can decide to set up a consultation appointment in person at which time we can again see if this is truly a good fit. Besides the consultation phone call, the consultation visits are also used to determine whether this is a good fit. Although I would love to work with you, given that your wellness is of the utmost importance to me I will recommend the best treatment fit for you (whether it is with me or even with a different provider). 

Services are personalized to your individual needs.

Phone calls, texts and emails go directly to me, thus improving response time. This also makes it more convenient for you to be able to change appointments and discuss other administrative matters.

The location of the services is conducive to mental health with modern and calming decor. 

I keep the total amount of clients that I see limited in order to make sure that each one of my clients receives the support and attention they require. 

Yes. This unique service is a high-tech option offered to some clients who have established regular care in my practice. It is offered when they are unable to make it to my office due to various reasons (ie. busy, sick, bad weather etc.) and would like to keep their sessions with me. It is completely voluntary and is offered for your convenience. It is billed at the same rate as regular sessions. 

The initial consultation session ranges between 45 to 90 minutes depending on the complexities of the issues and your availability. This consultation can be done either in one 90 minute appointment or two 45 minute appointments, depending on your and my availability. Though in some cases additional sessions may be necessary. 

The initial in-person consultation session will include exploration of your concerns, your history, your questions and any goals that you may have. You don’t have to have any specific goals in order to start since that can be part of our exploration together. Follow-up sessions are usually 45 minutes. 

Before the first consultation appointment can be confirmed you will be required to fill out the consultation paperwork, sign the practice policies, and return all of these to me at least 72 hours before the appointment. 

Like with most private practice’s, I am an out-of-network provider. I do not accept insurance or work with insurance companies directly, but I can provide you with an itemized receipt/superbill that may allow you to get reimbursement from your insurance company if you submit it to the insurance (completely optional for you). Please note that insurance requires a diagnosis for the superbill.

Payment is due in full at the time of visit. I can’t guarantee any reimbursement by your insurance company. You are still responsible for paying the appointment fee, whether you get reimbursed or not. 

For your convenience you can consider using an app such as Better Claims or Reimbursify or submitting directly through the insurance company. I have no relationship with these apps and thus do not guarantee their quality. 

Self-pay may seem to have more upfront cost. However, please note that there may not be much difference between self-pay vs insurance-pay due to the need to meet the deductible in some insurance plans. Many clients with out of network benefits may receive between 60% – 80% of the cost of their sessions, after the deductible is met.  Prior to your appointment, you can inquire with your insurance company to find out about your out-of-network coverage, co-pay obligations, deductibles, or any pre-authorizations that may be needed. You can find out your out of network benefits by calling the number on the back of your insurance card. You can also consider using Headway’s free benefit lookup tool for your convenience.

There are benefits of seeing an out-of-network provider, including customization of treatment without the influence of insurance companies. You can read about more benefits in the article on 6 reasons to see an out-of-network therapist.

I do not accept Medicaid or Medicare in my private practice. 

I have decided not to accept insurance in my private practice because I believe that your care should not be dictated or restricted by an insurance company. 

Please note that insurances usually do not reimburse for fees outside of appointment times; including late or cancellation fees, paperwork fees, and possibly other fees.

Check your coverage carefully and ask your insurance:

  • What are my mental health benefits?

Do I have out-of-network benefits for mental health services? If not, how can I obtain out- of-network benefits?

  • What is the coverage amount per therapy session? Per medication management session?

What is the percentage that is reimbursed for the zip code of 10022? 

  • How many therapy sessions does my plan cover?

Does my plan have a maximum out-of-network annual limit?

  • How much does my insurance pay for an out-of-network provider?

  • Is approval or prior-authorization required from my primary care physician?

What’s the best way to send the invoice/superbill? If by mail, what’s the best address to send the invoice? If by internet, whats the website/URL? 

You can use this Reimbursement Worksheet for convenience. 

Payments can be made by cash, check, or credit card on a session basis. A credit card authorization on file is required.

The full fee is due at the time of service. 

Contact me to inquire and discuss fees and I would be more than happy to. Email dr@suzannachenmd.com

Initial 45-90 minute consultation evaluation (may be divided into two appointments for your convenience)

Subsequent 45 minute appointments

If your insurance has out-of-network benefits your out of pocket costs could be much lower. 

As mentioned above, many clients with out of network benefits may receive reimbursement from insurance between 60% – 80% of the cost of their sessions (Ask your insurance for the percent reimbursed). 

Services between appointments that are longer than 15 minutes are also billed at the regular rate. This includes paperwork requests. 

Payment is due in full before, or at the time of service. 

I value and respect your time and hope for the same in return. I keep a 48 hour cancellation policy and reserve the right to charge a full session’s fee for missed appointments or late cancellations without adequate notice.

Out of respect for clients that may come for sessions after yours, if you are late we can still have the session but it will have to be shortened and we still have to end on time. Since that time is reserved for you, I reserve the right to charge a full session’s fee for shortened sessions due to late arrivals. 

I am an MD who was trained in both psychotherapy and medication management. During residency I was trained in individual therapy, family therapy, group therapy, and couples therapy. Thus I can do therapy treatment only, or I can do combined therapy and medication treatment. I can also do family therapy sessions in addition to individual therapy if that will be beneficial for your individual case. I can administer all of these services as one clinician. Some clients may find that this makes it more convenient and reduces the need for referrals and multiple appointments with different providers. It can also be beneficial to have a doctor who knows you as a whole person and can tailor your treatment to YOU.

In certain circumstances I may collaborate with existing psychotherapists if I have your permission and I know that therapist, thus ensuring the highest quality of collaborative care for you. We can discuss this during your free consultation phone call.

Midtown East
Manhattan Office

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